Slots / Casino
Every question we receive about accounts, wallet links, support routes and transaction history is collected here. Before you reach out to our support team, check whether the answer you need is already on this page — most account and payment questions are covered step by step.
This FAQ page is structured around the actual questions we hear from players in Indonesia — questions about how to link a local e-wallet, what happens when a transaction is pending, how to recover account access on a new device, and where to find your wallet history after a round ends. We have grouped answers by topic so you can scan quickly without scrolling through unrelated sections. Each answer points you to the exact screen or account step where you resolve the issue yourself. Where an answer depends on your specific account state, we tell you which part of your dashboard shows the current status. Local payment methods — GoPay, ShopeePay and LinkAja — each have their own notes within the relevant questions because the steps differ slightly between them. If your question is not covered here, the live support route at the bottom of this page connects you to a team member who has access to your account record. Availability depends on local law and eligible regions.
These figures reflect the structural configuration of the platform as it stands today — game categories available in the lobby, access methods, language support and published support routes. No figures here are estimates or projections; each one describes something you can verify by opening the relevant screen in your account.
5
2
1
3
When this FAQ does not resolve your question, these three routes connect you to direct support. Each route is visible inside your logged-in account so you are never searching for a contact point. Choose the channel that suits how quickly you need a response — live chat handles urgent account issues, the help form handles document submissions, and the FAQ itself handles the common questions you can resolve without waiting.
Open the chat icon from any screen inside your account. A team member reviews your account history directly in the same session, which means you do not need to re-explain your wallet or transaction details from the beginning.
Use the help form when your question involves a document, a screenshot or a transaction ID. Submit through the form found under Account Settings — responses are delivered to the email address registered on your account.
This page answers the questions we receive most often about GoPay links, ShopeePay pending status, LinkAja transfer steps and device-switch recovery. Check here first — the answer usually saves you a support session entirely.
A FAQ page is only as useful as the accuracy of its answers. Every entry on this page reflects the actual current state of the platform — not a generic template, not a guess. We review these answers whenever the account flow, wallet process or support structure changes so that what you read here matches what you see on screen. Four principles guide how we write and maintain each answer.
Every answer is written by someone who has navigated the same screen you are looking at. We describe the actual fields, labels and confirmation messages shown in your account — not an abstract version of what we think is there.
GoPay, ShopeePay and LinkAja each follow a slightly different flow inside the wallet-link screen. We separate the steps so you follow the path that matches your own e-wallet without adapting instructions written for a different method.
We do not promise processing times, transaction speeds or limits we cannot verify. Where timing depends on your bank or e-wallet provider, we say so clearly and point you to the status field in your account that shows the current state.
Several FAQ answers cover what changes when you switch from phone to desktop or log in from a new device. Account continuity across devices is part of how arwanagaming is set up, and the FAQ reflects that — not just the desktop-first flow.
The lobby on arwanagaming covers three main play areas — slot rooms, live casino tables and a sports betting section where you can follow Liga 1 matches and European football markets. Each area has its own navigation section and its own game or market display. What stays the same across all three is your account wallet, your transaction history, your support access and the local payment methods you have linked. You do not hold a separate balance for slots and another for sports. The wallet shown in the top bar is the single source for all three areas. This matters for FAQ purposes because a question about a pending GoPay transaction applies the same way whether the funds were used in a slot session or a sports market — the resolution path inside your account is identical.
Titles from Pragmatic Play, Spadegaming, JDB, CQ9 and Habanero load inside the same account session. Your wallet balance updates after each round ends, and the transaction entry appears in the same history log you check for any other area.
Live dealer tables run inside the browser on both phone and desktop without switching accounts. The session uses the same wallet balance and the same GoPay or ShopeePay link you set up in account settings — no separate deposit step needed.
Football markets, including Liga 1 and European fixtures, are available where local law permits. Bets are placed from the same wallet. Your bet history appears in the same transaction log as your casino rounds — one place to review everything.
One account login, one wallet balance, one transaction history, one support route and the same local payment links — GoPay, ShopeePay, LinkAja — apply identically across all three areas. The FAQ answers below cover all areas unless a question names a specific section.
These are the elements that shape the day-to-day experience of using arwanagaming — not claims, but observable facts about how the account, wallet and support structure are set up. Each point answers something a new account holder typically asks in the first few sessions.
Your session, wallet balance and game history follow you from phone to desktop without any re-linking step. Log in on a new device and the same account state — wallet total, recent transactions, linked e-wallet — is waiting exactly where you left it.
GoPay, ShopeePay and LinkAja are configured inside the wallet-link screen in your account settings. Each e-wallet shows its own set of fields and confirmation steps, and the linked status is visible on the payment screen before every transaction.
Every wallet movement — in or out, for any game area — appears in the transaction log under your account. You can filter by date or area. No movement disappears from the record, which makes it straightforward to match a GoPay or LinkAja entry to a specific session.
Live chat and the help form are both reached from within the logged-in account, not from a separate contact page. This means the support team can see your account state at the moment you ask — no reference numbers to copy, no history to re-explain.
The questions below are the ones we see most often from players in Indonesia — covering account access, local payment steps, transaction status and cross-device behaviour. Each answer points to the specific screen or action that resolves the issue. If your question is not listed, use the live chat route described in the support section above.
Open Account Settings after logging in, then select the Wallet Link section. Choose GoPay from the list of available e-wallets. You will see a phone-number field — enter the number registered to your GoPay account and follow the confirmation step shown on screen. Once verified, GoPay appears as an active option on your payment screen.
A pending status means the e-wallet provider has not yet sent a confirmation to the platform. Check your ShopeePay app first — if the deduction already appears there, the confirmation is on its way. The current status updates automatically in your account transaction log. If the status does not change after the timeframe shown in your account, contact support through live chat with the transaction ID from your ShopeePay history.
Yes — LinkAja supports both directions where it is configured in your account region. The available directions are shown on the payment screen itself after you select LinkAja. Withdraw steps require that the receiving LinkAja number matches the one verified in your account settings. Availability depends on local law and eligible regions.
Yes. Your account, wallet balance, transaction history and all linked e-wallets are stored in the account, not on the device. Log in with the same credentials on your new phone and everything is intact. If you set up a verification method on your previous device, check the security section of Account Settings to confirm the new device is recognised.
Transaction history is under your account menu — look for the Transactions or History tab after logging in. Every wallet movement across all game areas, including slots, live casino and sports betting, is listed there with date, amount and status. You can filter entries to narrow results to a specific date range or game area.
The live chat icon is visible on every screen inside your logged-in account — open it and a team member can review your account record directly. For questions that involve documents or screenshots, use the help form under Account Settings. Responses are sent to the email address registered on your account.