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These terms set out the rules that govern your use of arwanagaming, covering account registration, transaction conduct, content access, and the support routes available to you. Reading them before you proceed helps you understand exactly what we commit to and what we ask of you in return.
By creating an account or continuing to use arwanagaming, you confirm that you have read and accepted these terms in full. They form the entire agreement between you and us regarding your use of the platform and supersede any earlier understanding or arrangement. We may update these terms when our services change or when local regulatory requirements are revised. When that happens, we post the revised version on this page and note the effective date at the top. Your continued use of the account after a revision is posted constitutes acceptance of the updated terms. If any provision is found unenforceable under applicable local law, the remaining provisions stay in force without amendment. These terms apply to all account activity, including transactions processed through GoPay, ShopeePay, and LinkAja, as well as any content you access through the platform. Availability of specific features and services depends on local law and is accessible only where permitted in eligible regions. Where a specific product section carries its own terms — such as sportsbook rules or live casino table rules — those terms apply alongside this general policy and, in case of conflict, the specific terms take precedence. Questions about how a specific clause applies to your account can be directed to our support team at any time.
Transactions processed via GoPay fall under these terms. The amount and method shown at checkout are the agreed transaction details.
ShopeePay wallet activity on your account is subject to these terms. Confirm amounts in your account wallet before completing any transfer.
LinkAja transfers are governed by these terms. Any discrepancy between your LinkAja statement and your arwanagaming wallet should be raised with support promptly.
These terms do not cover every situation equally. Understanding the boundary between what we control and what sits outside our scope helps you direct questions to the right place without delay. Four distinct areas define that boundary clearly.
All account registration, login conduct, session management, and account-level security settings are covered by these terms. You are responsible for keeping your credentials secure and for activity that occurs under your account session.
Deposits and withdrawals processed through supported payment methods — including GoPay, ShopeePay, and LinkAja — fall within scope. Transaction records visible in your account wallet are the reference point for any dispute you raise with us.
Game content supplied by studios such as Pragmatic Play, Spadegaming, JDB, CQ9, and Habanero is available through the lobby. These terms govern your access to that content; game-specific rules are set by each studio and shown inside the game interface.
External services — including your GoPay or ShopeePay wallet provider, your mobile network, and any third-party authentication tool — operate under their own terms. We are not responsible for delays, interruptions, or policy changes on those external platforms.
These terms are not one-sided. You have specific, practical actions you can take at any point to manage how your information is held and used. Your transaction history is available in full inside your account dashboard after login — no request needed for day-to-day records. If you notice that account details such as your registered contact information are incorrect, you can update them directly from the account settings page; fields are editable and the update takes effect immediately. Where a change requires identity verification — for example, updating the payment wallet linked to your account — the instructions and required steps are shown on that settings screen. If a clause in these terms is unclear or you believe something has been applied incorrectly to your account, raising a question through our support channel is the right first step. We respond through the same channel you used to contact us, keeping the conversation thread in one place for your reference. Requesting a copy of the terms in a printable format is also available through the support route at any time.
Your full transaction history is visible in the account dashboard after login. No separate request is needed — the records are there each time you open the wallet section.
Editable fields in account settings let you update contact information directly. For payment wallet changes, follow the verification steps shown on that screen.
If any clause is unclear or you think it has been applied incorrectly, contact support with the specific detail. We keep your query and our response in the same thread for easy reference.
A printable version of these terms is available on request through the support channel. State your account reference when you ask so we can match the correct version to your account.
When a question about these terms cannot be resolved by reading the policy page, our support team is the direct route. Reach us through live chat, email, or the in-account message form — each route connects to the same team so there is no queue advantage to choosing one over another. For account-specific queries, having your account reference ready helps us locate your records and reply with a precise answer rather than a general one.
Open the chat widget from any page inside your account. State your query and account reference at the start so the agent can pull your records immediately.
Send your policy question to our support address listed on the contact page. Include your registered account email so we can verify your identity before discussing account details.
The message form inside your account settings sends your query directly to the support queue with your account data attached, reducing back-and-forth on basic verification steps.
Handling your account data responsibly is a core part of how these terms operate in practice. We collect only the information necessary to run your account, process transactions through GoPay, ShopeePay, and LinkAja, and respond to your support queries. Data is not sold or shared with third parties outside of what is required to process a payment or comply with applicable local law. Cookies on arwanagaming are used to maintain your session state and remember account preferences between visits — you can manage cookie settings through your browser, though some session-critical cookies are required for the account area to function. Account security is your shared responsibility: we maintain platform-side controls, and you manage your login credentials. If you suspect unauthorised access, use the account settings page to change your password immediately, then contact support with your account reference. Records are retained in line with our data retention schedule and applicable local regulations; you can ask support for details on how long a specific record type is held.
We collect only what is needed to operate your account and process payments. No data is sold to third parties. Sharing is limited to what applicable local law or payment processing requires.
Cookies keep your session active and retain account preferences. You control non-essential cookies through your browser settings. Session-critical cookies are needed for the account area to work correctly.
We maintain platform-side security controls. Your responsibility covers keeping login credentials private. Suspected unauthorised access should be reported to support immediately with your account reference attached.
Records are held in line with local regulatory requirements. To ask how long a specific record type is kept, or to request a policy change review, contact support with your account reference and the specific clause in question.
These are the questions we hear most often about how these terms apply to specific account situations. If your question is not covered here, the support routes in the section above are the right next step.
These terms apply from the moment you create an account or continue using arwanagaming after a revised version is posted. If you do not accept the current terms, you should stop using the account and contact support to discuss your options.
We post the revised terms on this page with the effective date noted at the top. Continuing to use your account after that date means you accept the updated version. We recommend checking this page periodically, especially before making a transaction.
Yes. Any transaction you initiate through GoPay, ShopeePay, or LinkAja on arwanagaming is governed by these terms. The payment amount and method confirmed at checkout are the agreed transaction details. Your wallet records in the account dashboard are the reference point.
Open your account dashboard and locate the transaction in your wallet history. Note the reference number and the amount shown, then contact support through live chat or the in-account message form with that detail. We will review the record against our transaction logs and respond in the same thread.
Yes. You can print this page at any time using your browser's print function. If you need a formatted copy linked specifically to your account version, contact support with your account reference and we will provide it.
These terms govern your access to game content in the lobby. Studio-specific rules — such as those for Pragmatic Play or Habanero titles — are shown inside each game interface and apply alongside this policy. Where the two conflict, the studio's own game rules take precedence for gameplay conduct.