arwanagaming Privacy Policy: How We Handle Your Account Data
At arwanagaming, the way we collect, store and use your personal data is governed by this Privacy Policy — a document that belongs to you as much as it does to us. We wrote it to be read, not archived: every section here answers a real question about what happens to your information when you open an account, use GoPay or ShopeePay to fund your wallet, or contact our support team.
GoPay & ShopeePay account context
Data handled with care
Your rights, clearly stated
Support contact always available
POLICY POSTURE
What This Policy Covers and How We Apply It
This Privacy Policy applies to all data we collect when you access arwanagaming, create and manage an account, connect a local payment method such as GoPay, ShopeePay or LinkAja to your wallet, or reach out to our support team for account help. We collect only the information that is necessary to deliver the service to you — account registration details, transaction records tied to your wallet, device identifiers used to maintain session continuity across your phone and browser, and any correspondence you send through our support channels. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your GoPay or ShopeePay transaction — we do so under contractual terms that restrict those partners to the specific purpose for which the data was shared. Your transaction history and account identifiers are retained for as long as your account is active and for any period required by applicable law in eligible regions. You may request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request through the contact routes described in the Support section below. Availability of all services on this page depends on local law and is available only where local law permits.
GoPay
Transaction data linked to your GoPay payment is processed solely to complete your wallet top-up and is not used for profiling beyond your account.
ShopeePay
ShopeePay payment references are stored as part of your transaction record and are accessible to you from your account dashboard after login.
LinkAja
Where you use LinkAja, the same data-minimisation principle applies — only the data required to process and record the transaction is retained.
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
Understanding the boundaries of this policy helps you know exactly which parts of your arwanagaming experience it governs and where other terms or third-party policies take over. The four areas below draw a clear line between what falls inside our responsibility and what sits outside it — so you can make informed choices about the data you share.
Account Access
All data collected during account creation, login, session management and device-continuity checks falls fully within this policy. This includes the email, phone number and verification details you provide when you open an account, as well as session tokens that keep you signed in across devices.
Transactions
Wallet top-ups and withdrawal records — including those processed via GoPay, ShopeePay or LinkAja — are covered by this policy on our side. The payment provider's own privacy terms also apply to data held within their systems; we recommend reviewing those separately.
Site Content
Browsing data, page interaction signals and in-session preferences we collect while you navigate the lobby, game pages or support sections are covered here. We use this data to maintain session state and to surface the account controls most relevant to you, not for third-party advertising.
Third-Party Services
Links or services that take you away from arwanagaming — including external payment apps or any partner sites — operate under their own privacy terms. We cannot control data handling outside our platform, and this policy does not extend to those third-party environments.
YOUR DATA RIGHTS
Practical Steps to Review, Correct or Remove Your Data
Your account is the starting point for most data actions. After logging in, the account dashboard shows the profile information we hold — name, contact details and linked payment methods such as GoPay or ShopeePay. From there you can update contact details directly. For records you cannot edit yourself — transaction logs, session history or identity verification data — you can raise a request through our support channel and we will respond within the timeframe stated in our support acknowledgement. Where local law in eligible regions grants you a formal right to access, correct or delete personal data, we will honour that request after verifying your identity through your registered account credentials. If you believe any information we hold is inaccurate, the fastest path is to open a support ticket with the specific field in question; our team reviews account data corrections as a priority queue. All requests are handled in the language and contact method you choose.
Review Your Records
Log in and open the account dashboard. The profile section displays the personal data fields currently associated with your account, including linked payment methods and registered contact information.
Correct Account Details
Editable fields — display name, email, phone number — can be updated directly in account settings. Changes to identity-verified fields require a support request with confirmation of your registered credentials.
Raise a Data Question
If you have a specific question about how a data point is used or stored, open a support ticket and reference the field by name. We aim to provide a clear written response that explains the purpose and retention period for the data in question.
Request Support
For deletion requests or formal data access requests under applicable local law, contact us through the support routes listed in the Support section below. Identity verification through your account is required before we process any such request.
CONTACT ROUTES
How to Reach Us About This Privacy Policy
Privacy questions deserve a direct answer, not a form letter. The three contact routes below connect you to the team responsible for account data and policy matters. When you write in, include your registered account email and — if your question relates to a specific transaction — the payment method you used (GoPay, ShopeePay or LinkAja) so we can locate the relevant record without back-and-forth.
Live Chat Support
Open the chat widget from any page while logged in. Identify your query as a privacy or data question at the start of the conversation so it routes to the right team. Live chat is the fastest path for account data corrections and access requests.
Email Contact
Send a written request to our support email address shown in your account settings under Contact Us. Include your registered email and the specific data or policy question. We acknowledge email requests and respond with a case reference.
Account Help Centre
The Help Centre, accessible after login from the account menu, contains step-by-step paths for common data requests — profile edits, payment record queries and session-history questions. Start here for self-service options before raising a ticket.
DATA HANDLING PRACTICE
How arwanagaming Manages Data Security and Policy Updates
The safeguards we apply to your account data are operational, not just stated. Account sessions are protected by token-based authentication that expires on logout or after an idle period on your device. When you connect a local payment method — GoPay, ShopeePay or LinkAja — the transaction reference stored on our side does not include your full payment credentials; only the identifiers needed to match the transaction to your wallet record are retained. Cookies used on the platform serve session continuity and account-state purposes; you can manage cookie preferences through your browser settings, though disabling session cookies will affect login persistence. This policy is reviewed when our data practices change; the current version date is shown at the top of the policy document in your account, and we notify registered accounts of material changes through the contact method on file.
Session Security
Account sessions use token-based authentication. Tokens expire on logout and after idle periods, reducing the risk of unauthorised access on shared or secondary devices. You can force a session reset from the security section of your account settings.
Payment Data Handling
GoPay, ShopeePay and LinkAja transactions are recorded by reference identifier only. Full payment credentials are never stored on our platform; they remain within the payment provider's secure environment under their own data terms.
Cookie and Tracking Scope
We use session cookies to keep you logged in across page loads and to remember account-state preferences. We do not use cross-site advertising trackers. Cookie settings can be adjusted in your browser; the effect on your session is shown immediately after the change.
Policy Version and Updates
The current version of this policy is always the one shown in your logged-in account under Policy Documents. When material changes occur, we send a notification to your registered contact before the new version takes effect.
PRIVACY FAQ
Questions You May Have About This Privacy Policy
The questions below come from real account holders asking about data access, payment records, cookies and contact rights. Each answer is written to be acted on — not just read.
What personal data does arwanagaming collect when I open an account?
We collect the details you provide during registration — email address, phone number and any identity verification information required under applicable local law. Once active, we also record session identifiers, device tokens for continuity across your devices, and transaction references for wallet activity such as GoPay or ShopeePay top-ups.
Can I see all the data arwanagaming holds about me?
Yes. Log in and open your account dashboard to view the profile data fields we hold. For a full data export including transaction records and session history, submit a written request through the support email or live chat, referencing your registered account. We respond with a case reference and provide the data in a readable format.
How are my GoPay and ShopeePay payment details stored?
We store only the transaction reference identifier — not your full GoPay or ShopeePay account credentials. Your payment credentials stay within the respective payment provider's environment. The transaction reference in your arwanagaming wallet record is visible in your account dashboard after login and is used solely to match the payment to your wallet balance.
Does arwanagaming share my data with third parties?
We share data only with service partners who directly support your account — such as payment processors for GoPay, ShopeePay or LinkAja transactions. These partners are contractually restricted from using your data for any purpose beyond the specific service they provide. We do not sell personal data to marketing companies or data brokers.
How do I request that arwanagaming delete my account data?
Open a support ticket via live chat or the support email address shown in your account settings. State clearly that you are requesting data deletion and include your registered email address. We will verify your identity through your account credentials before processing the request, in line with our retention obligations under applicable local law.
What happens to my data if I stop using my account?
Inactive account data is retained for the period required by applicable law in eligible regions. After that period, personal data is deleted or anonymised according to our retention schedule. You can check the current version of the retention terms in your account under Policy Documents, or ask our support team for the specific period that applies to your account type.
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