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This page sets out how arwanagaming applies its legal framework to your account — covering the scope of our policy, your rights as a user, and the steps available when you need to raise a question or request a correction. Access to our platform and services depends on local law and is available only where permitted in your eligible region.
Our legal framework is built around one practical goal: making sure you know where you stand when you use this platform. We document the terms that govern your account, the transactions you make, and the content you interact with — including payments processed through GoPay, ShopeePay, and LinkAja where those rails are active for your region. Availability of the platform and each service within it depends on local law. We do not make representations about eligibility that go beyond what applicable law in your region permits. Where a service or feature is restricted, your account dashboard will reflect that restriction after you log in. Our policy documents are maintained in the language of this site. If a conflict arises between translated versions and the source document, the source version applies. We keep the current state of our legal notices accessible from your account settings page — so you can review the version in effect at any time without having to contact support. Changes to this policy are published before they take effect, and continued use of the platform after that date constitutes acceptance of the revised terms. If you have questions before that date, the support contact paths on this page apply.
Payments processed through GoPay fall under the transaction terms shown at the point of payment. Your account wallet reflects the outcome of each transaction, and the record is visible in your transaction history after login.
ShopeePay activity is governed by the same transaction policy. The details relevant to your account — including any limits shown — are presented within the payment flow itself, not inferred from this legal page.
Where LinkAja is active for your account region, the terms covering that rail are included within the broader transaction policy. Check your account settings to confirm which payment options are currently enabled for your profile.
Understanding the scope of our legal policy helps you direct questions to the right place. Not every concern about your account is a legal matter — some are support questions; others relate to technical account states. The table below separates the four main areas so you know how each is handled and where to look.
Login credentials, session management and account-level restrictions are covered by this policy. If you believe an access decision was applied incorrectly, you can raise it through the support contact path listed on this page. Account state is always visible after login.
Individual transactions — including those processed through GoPay, ShopeePay or LinkAja — are subject to the transaction terms shown at the point of payment. This policy covers how records are held and how you request corrections, not the payment rails themselves.
Content published on arwanagaming, including game descriptions and policy documents, is covered by this policy with respect to accuracy and updates. Game mechanics and studio content are supplied by our content partners; queries about specific titles should go through support.
Services provided by third parties — including e-wallet providers and game studios — operate under their own terms. Our legal policy does not extend to those third-party terms. We link to relevant third-party disclosures where we are able, but we do not assume liability for external services.
Your rights under this policy are practical, not procedural. You can review the records we hold about your account at any time by logging in and navigating to your account settings — the data visible there reflects what is on file. If something is incorrect, the correction path is through the account detail form first; if that does not resolve the issue, the support contact on this page is the escalation route. For questions about how your data is used, our data handling summary in the trust section below covers retention, cookies and security practice at a category level. If you need a specific answer not covered there, raise it via the contact form and we will respond with the relevant detail. We aim to respond to policy questions promptly; the specific timeline is shown in the acknowledgment you receive after submission.
Log in and open account settings to see the data currently on file for your profile. Transaction history, payment method records and account activity are all accessible from that single location.
Use the account detail form in settings to update information that is out of date or incorrect. Fields that require verification will prompt the relevant step — follow the instructions shown on screen.
If you have a question this page does not answer, use the contact form linked in the support section below. Reference the specific policy area in your message so we can route it to the right team quickly.
For account-level decisions you believe were applied incorrectly, request a review through the support contact path. Provide your account reference and a clear description of the decision in question.
Policy questions are handled separately from general account support. When you contact us about a legal or policy matter, include your account reference and the specific section of this page your question relates to — that helps us get the right answer to you without unnecessary back-and-forth.
The live chat button is accessible from your account dashboard after login. For policy questions, select the account and legal category from the contact menu so your message reaches the right team.
The contact form is available from the help section of your account settings. Use this route for written policy queries where you need a documented response — you will receive an acknowledgment with a reference number.
Many policy-related actions — including reviewing your data, updating account details and checking active payment methods like GoPay or ShopeePay — are available directly in account settings without contacting support.
We apply four consistent practices across this platform: data retention aligned to what is needed for account operation, cookie use limited to functional and analytics purposes, account security through credential controls visible in your settings, and a clear contact path for requesting changes to what is held on file.
We retain account data for the period required to operate your account and comply with applicable obligations. When data is no longer required for those purposes, it is removed from active systems. The current retention categories are described in the full policy document accessible from account settings.
This site uses functional cookies to maintain your session and analytics cookies to understand how the platform is used. You can review and adjust cookie preferences through the cookie settings panel, accessible from the footer of any page on arwanagaming.
Credential management — including password changes and session controls — is handled through your account settings. We do not store payment credentials directly; payment activity through GoPay, ShopeePay and LinkAja is processed by the respective provider and reflected in your wallet record.
To request a correction or deletion of specific data, use the contact form in your account settings and select the data request category. We will confirm receipt and provide the outcome within the timeframe shown in the acknowledgment.
The answers below cover the policy questions that come up most often. If your question is not here, the contact form in your account settings is the next step.
The full policy document is accessible from your account settings page after login. It reflects the version currently in effect. If you are not yet logged in, a link to the policy is also available in the site footer.
This policy covers how arwanagaming handles the records of those transactions — including what is stored and how you can request corrections. The terms governing how GoPay and ShopeePay process the payment itself are set by each provider and shown at the point of payment.
Log in and open your account settings. Use the account detail form to update fields directly where possible. For corrections that cannot be made through the form, use the contact form and select the data request category — include your account reference in the message.
Yes. Changes to this policy are published before they take effect. You will receive a notification through your account and can review the updated document in account settings before the new version applies. Continued use of the platform after the effective date means you accept the revised terms.
This policy covers your account relationship with arwanagaming, including data handling, transactions and access decisions. It does not extend to the terms of third-party studios or e-wallet providers. Those parties operate under their own terms, which are accessible through their respective channels.
Availability depends on local law and applies only where permitted in your eligible region. The platform and its features are not uniformly available in all areas. Your account dashboard reflects the services currently active for your profile after login.